Last updated 20/06/2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
RETURNS (Apply for finished crochet products only) All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
__________Attn: ReturnsRMA #__________ __________, __________
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty eight (28) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged: ● Patterns ● Courses ● Ebooks ● Customized products
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note ● Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at: email@example.com